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If you can't find a solution to your problems in our knowledgebase, you can submit a ticket by selecting the appropriate department below.
Have a billing question or need to update your account? Whether you’re requesting a refund, updating your payment method, or changing your subscription, our Billing team is here to help. Hours: Monday – Friday, 9AM – 6PM EST Average Response Time: 4 hours or less Clear answers. Secure handling. No hassle. Open a ticket and we’ll take care of the rest.
Have questions before getting started? Our Sales team is here to help you find the right plan, explain our features, or build a custom hosting solution tailored to your needs. Hours: Monday – Friday, 9AM – 6PM EST Average Response Time: 4 hour or less Fast replies. Friendly service. Real people. Submit a ticket below and we’ll get back to you ASAP!
Something not working right? We’ve got your back. Whether it’s a website issue, server crash, or control panel glitch, our Technical Support team is here to get you back on track—fast. Available: 24/7, 365 Days a Year Average Response Time: Under 4 hour for most issues Experienced technicians. Real solutions. No copy-paste fixes. Open a ticket below and let us know what’s going on—we’ll take it from there.
Noticed something that shouldn't be happening? Our Abuse & Compliance team investigates reports of policy violations, DMCA complaints, hacked sites, and suspicious activity on our network. We take abuse seriously and respond quickly. Available: 7 Days a Week Average Response Time: 4 hours+ (depending on severity) Confidential. Fair. By the book. Submit a report with as much detail as possible and our team will review it ASAP.
